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Welcome to the official CAA ATOL Claims Portal
You can use this Portal to submit an ATOL claim against an ATOL holder that has ceased trading if you held an ATOL Protected booking.

If the ATOL holder you booked with has ceased trading the ATOL scheme aims to protect you from losing money or experiencing difficulties abroad.
You maybe able to make a claim if: -
  • You have booked a trip that you were due to take in the future
  • You are / were abroad, meaning your trip has been disrupted or your return flight may be or has been cancelled
  • You were promised, but have not received, all or part of your refund for a cancelled booking
The claim must only be completed by the lead passenger of the booking. The lead passenger is the only person entitled to claim and they will be the main point of contact for the life cycle of the claim. The lead passenger is the first name on your ATOL certificate.

Travel Agents must not complete claims on behalf of consumers, for further information please visit CAA.co.uk - Info for Agents.

Prior to completing the claim form please check that your booking is ATOL Protected from the documents issued to you at the time you booked. ATOL holders are required to issue an ATOL Certificate and an ATOL Confirmation Invoice for package bookings.

You should be able to find your ATOL Certificate with your original booking documentation, which your travel company should have sent to you as soon as you made your booking. If you did not receive or cannot locate your booking information or ATOL Certificate, you may wish to check through your emails or speak with your Travel Agent, however you will still be able to submit a claim.

Please note that we will not be able to consider claims relating to bookings that are not ATOL protected.
What information do I need to complete this claim?
  • Booking Reference / ATOL Certificate Number
  • Booking documentation
  • Travel Agents details if you booked via a Travel Agent
  • Personal and passport details of the Lead passenger completing this claim form
  • Bank Details for Claim payment
  • Details of all payments you made to the ATOL holder or Travel Agent
If you have an ATOL Claim you will also be able to use this system to Track and Manage your claim(s).

Please note you will require an email address and contact number to complete this form as we may need to contact you regarding your claim.

See our Privacy Notice.

To continue please proceed to the next page and select the failed ATOL holder you wish to claim against.
 
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