Accessibility statement for eATOL Claims Portal

This accessibility statement applies to https://atolclaims.caa.co.uk/

This website is run by the UK Civil Aviation Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the focus indicator is too subtle in some parts of the claims form.
  • some fieldsets are empty or are missing legends throughout the claims form.
  • some text within the form is below minimum colour contrast.
  • if an error appears when using a screen reader, it’s not always clear which fields are affected.

Feedback and contact information

If you need information on this website in a different format like accessible PDF please contact Claims@caa.co.uk

We will consider your request and will revert back asap.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Claims@caa.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Civil Aviation Authority are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Branding background image should be marked as decorative on Sign In page. This fails WCAG 2.2 success criterion 1.1.1 Text Alternatives.
  2. There are some empty fieldsets and fieldsets with missing legends throughout the portal. This fails WCAG 2.2 success criterion 1.3.1 Info & Relationships.
  3. Headings on Sign In, Home, Profile and New Conversations pages are not logical. This fails WCAG 2.2 success criterion 1.3.1 Info & Relationships.
  4. There are some data tables that do not have captions and incorrect table headers throughout the portal. This fails WCAG 2.2 success criterion 1.3.1 Info & Relationships.
  5. When styles are removed there are some sections displayed that are not relevant. This fails WCAG 2.2 success criterion 1.3.2 Meaningful Sequence.
  6. The reading order on the Home Page isn’t entirely logical. This fails WCAG 2.2 success criterion 1.3.2 Meaningful Sequence.
  7. Text on the navigation bar and some text within the form is below minimum colour contrast. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).
  8. The alt-text on the ATOL logo on the Sign In page is incorrect and doesn’t match what is displayed visually. This fails WCAG 2.2 success criterion 1.4.5 Images of text.
  9. The skip link target isn’t set up properly and causes the screen reader to read out the whole of the page. This fails WCAG 2.2 success criterion 2.4.1 Bypass Blocks.
  10. The focus order isn’t logical on the Sign In page. This fails WCAG 2.2 success criterion 2.4.3 Focus order.
  11. Some of the labels are not as descriptive as necessary. This fails WCAG 2.2 success criterion 2.4.6 Headings and labels.
  12. The focus indicator around the text fields and some buttons throughout the form is too subtle. This fails WCAG 2.2 success criterion 2.4.7 Focus visible.
  13. The accessible name of the Choose file button on the file upload does not match the visible label. This fails WCAG 2.2 success criterion 2.5.3 Label in Name.
  14. Using the My Claims table pagination arrows causes the focus to move to the My Messages table pagination. This fails WCAG 2.2 success criterion 3.2.2 On Input.
  15. Error messages are not read out by the screen reader when focus lands on the affected field. This fails WCAG 2.2 success criterion 3.3.1 Error Identification.
  16. When errors occur on the Profile page, the impacted fields are not being highlighted. This fails WCAG 2.2 success criterion 3.3.1 Error Identification.
  17. Some components have the incorrect role. This fails WCAG 2.2 success criterion 4.1.2 Name, Role, Value.

What we’re doing to improve accessibility

Following the audit conducted on 6th Feburary 2025, the Civil Aviation Authority are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.  The next release to address accessibility issues is currently planned for Summer 2025

Preparation of this accessibility statement

This statement was prepared on 23rd September 2024. It was last reviewed on 6th March 2025.

This website was last tested on 5th March 2025. The test was carried out internally.

The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) was used when deciding on which pages to test.